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Frequently Asked Questions

Frequently Asked Questions

Location

Encino is widely considered one of the most prestigious and balanced residential communities in the San Fernando Valley, offering a mix of upscale suburban charm and urban accessibility. Brookside Terrace Apartments is in this neighborhood, which is highly sought after for its lush greenery, immediate proximity to the sprawling Sepulveda Basin Recreation Area, and its status as a premier hub for high-end dining and shopping.

More Neighborhoods:

Tarzana:

  • Located just to the west, this community offers a relaxed, affluent vibe with the vibrant "Ventura Boulevard" corridor providing a wide array of local boutiques and cozy cafes.

Sherman Oaks:

  • A trendy and bustling neighborhood to the east, famous for the Sherman Oaks Galleria and a sophisticated nightlife scene that attracts professionals from across the valley.

Lake Balboa:

  • A family-friendly area situated directly north, known primarily for its beautiful namesake lake, expansive cherry blossom groves, and extensive outdoor sports facilities.

Living in Encino provides a unique residential experience characterized by its massive protected green spaces and its historic reputation as a retreat for those seeking a quieter pace within Los Angeles.

Unmatched Recreational Access:

  • The neighborhood is home to the Sepulveda Basin, a massive recreational hub offering residents access to golf courses, professional-grade tennis courts, and miles of scenic bike paths.

The Iconic Ventura Boulevard:

  • Encino is defined by its stretch of Ventura Boulevard, which serves as the valley’s premier destination for fine dining, upscale grocers like Gelson's and Amazon Fresh, and boutique fitness studios.

Scenic Suburban Tranquility:

  • Despite its central location, Encino maintains a peaceful atmosphere with wide, tree-lined streets and a significantly lower density compared to the neighboring city centers of Los Angeles.

Brookside Terrace Apartments is strategically located near the intersection of the 101 and 405 freeways, providing residents with a central gateway to the region's primary media, tech, and healthcare hubs.

  • Encino Hospital Medical Center
  • Providence Cedars-Sinai Tarzana Medical Center
  • Warner Center Corporate Hub
  • Universal Studios / NBCUniversal
  • The Walt Disney Company
  • Kaiser Permanente Woodland Hills
  • California State University, Northridge (CSUN)
  • Westfield Topanga & The Village
  • Van Nuys Airport Business District
  • Sony Pictures Studios

Brookside Terrace Apartments provides a curated collection of amenities designed to offer a relaxing, resort-inspired lifestyle in a prime valley location.

Sparkling Swimming Pool:

  • The community features a central, sun-drenched pool area perfect for cooling off and enjoying the classic Southern California weather.

Relaxing Resident Sauna:

  • Residents have exclusive access to an on-site sauna, providing a spa-like retreat for unwinding after a long day.

Lush Interior Courtyards:

  • The property is designed around beautifully landscaped courtyards that create a serene and private atmosphere for all residents.

Modern Stainless-Steel Appliances:

  • Every kitchen is updated with sleek stainless-steel appliances that offer a contemporary look and high-performance functionality.

Private Patios and Balconies:

  • Select residences include an expansive private outdoor space, ideal for enjoying the neighborhood’s quiet evenings and fresh air.

Spacious Walk-In Closets:

  • Select homes are designed with generous walk-in closets to ensure ample storage and a clutter-free living environment.

Residents of Encino enjoy a diverse mix of world-class outdoor parks, historic sites, and a thriving culinary scene along the valley's most famous corridor.

  • Sepulveda Basin Recreation Area
  • Lake Balboa Park
  • Los Encinos State Historic Park
  • Woodley Lakes Golf Course
  • Encino Commons
  • Tapia Brothers Farm
  • Skirball Cultural Center
  • Franklin Canyon Park
  • Balboa Sports Complex
  • Gelson’s Market
  • The Stand
  • Versailles Cuba
  • Japanese Garden (SuihoEn)

Brookside Terrace Apartments is near Pierce College, Encino Town Center, and Balboa Park.
Please visit our MAPS page to learn more about our neighborhood. 

Los Angeles Unified School District

The nearest dog park is 1.8 miles away. 

Yes, Caballero Canyon Trail is 3.7 miles away. 

Encino Town Center, Trader Joes, and Reseda Shopping Center

Amenities

We offer a state-of-the-art fitness center, sparkling pool and spa, and a resident clubhouse amongst several other perks offered in our wonderful community. 
Please visit our Amenities page to learn more. 

Pets are welcome. We allow up to 2 pets total. There are no weight restrictions, but some breed restrictions do apply. All pets are subject to review and the management's final approval. If the pet is approved, we will require a deposit of $400 per pet and a monthly pet rent of $40 per pet. We also require a photograph of the pet, current vaccination record and proof of license, if required by the city or county. Pets must be spayed or neutered.

Yes, some units come equipped with an in-unit washer and dryer. There are also laundry facilities available onsite.

Swimming hours are between 10am-10pm; absolutely no swimming after 10pm.

Yes, residents will be assigned a parking spot. 

Appliances are unit specific. Please contact the leasing office for more details.

Yes, we offer short-term leases. Please contact the leasing office for additional information.

Yes, we offer corporate leases. Please contact the leasing office for additional information.

Residents are responsible for any package deliveries. 

Fitness area hours are from 8am-9pm. 

Common area quiet hours are from 10 PM to 8 AM. Reservations for communal space use must be made with the leasing office, and a deposit fee and cleaning fee will be required.

Admin

Effective January 1, 2020, Jones & Jones Communities will now accept Section 8 vouchers. The rental requirements stay the same, and all applicants must qualify at 2.3 times the rental rate, as well as the employment and credit requirements.

We take into consideration a complete credit, rental and employment history when determining the security deposit.

The guidelines are as follows:
   Studio - No more than 2 people
   1 bedroom - No more than 3 people
   2 bedrooms - No more than 5 people

With a holding deposit, an apartment can be held for 14 days.

Under no circumstances do our offices accept cash. You can pay online at your property's website, www.brooksideterraceapts.com.

We prefer appointments, but we also welcome walk-ins.

Our leasing office is available to residents during business hours, Monday to Friday, from 8:30 AM to 5:00 PM.

You can apply directly on our property website.

Once we receive all the required documents, the approval process should take no more than 72 hours.

Please contact the Leasing Office for more information.

Residents can make their payments online using the resident portal, or they can pay by cashier's check or money order.

You can pay online by logging into your resident portal. 

Please contact the Leasing Office for more information.

Renters Insurance is required. If you already have renters insurance simply bring your policy declaration page to the leasing office. If you do not provide proof of renters insurance upon move in, you will be auto enrolled in our Master Policy which does not cover your personal belongings. 

Utilities are property specific. Please contact the Leasing Office for more information.

Utilities are property specific. Please contact the Leasing Office for more information.

Yes, we have a resident referral program. Please contact the Leasing Office for more information.

Please check your lease for the policies regarding guests.

Please contact the Leasing Office for more information.

Directions

Our leasing office is located at 17200 Burbank Blvd. Encino, CA 91316.
Please visit our Maps page to get point-to-point directions. 

Burbank Blvd. and Balboa Blvd. 

Maintenance

Your apartment will be cleaned and prepared by our team.

All maintenance requests must be submitted through the resident portal or by contacting the leasing office.

Maintenance requests will be handled in the order they are received by our on-site maintenance technicians.

No, you do not have to be present for a service technician to perform work. 

If you are locked out of your apartment, please contact the leasing office during normal business hours. If it is outside of normal business hours, please call the emergency maintenance number at (800)956-7793.

Please contact the Leasing Office for more information.

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Our team is always ready to answer your questions.